Evening & Mid-Shift Front Desk Agent: Guest Experience

Palette Hotels; Minot (ND); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Palette Hotels is seeking a Front Desk Agent to support guests from check-in to check-out, delivering an exceptional welcome and seamless service. The role emphasizes strong communication, professional grooming, and a flexible attitude to respond to varied guest needs.

As the first point of contact, you will assist with guest requests, coordinate with other departments, and help generate nightly reports while adhering to safety and security protocols.

Qualifications

• Positive attitude and strong communication skills.
• Commitment to delivering high quality customer service.
• Excellent grooming standards.
• Flexibility to handle diverse work situations.

Responsibilities

• Act in accordance with security and emergency procedures and initiate them as required.
• Ensure all guest complaints are managed, recorded and resolved promptly.
• Support the Night Auditor with front desk and accounting duties.
• Produce nightly reports as required.
• Inform departments of special requests, early/late departures, room changes and other guest requests.
• Maintain good communication and work relationships in all hotel areas.
• Follow fire, health and safety regulations and procedures.

Skills

Positive attitude

Communication skills

Customer service

Grooming standards

Flexibility

Job description

Palette Hotels is seeking a Front Desk Agent to support guests from check-in to check-out, delivering an exceptional welcome and seamless service. The role emphasizes strong communication, professional grooming, and a flexible attitude to respond to varied guest needs.

As the first point of contact, you will assist with guest requests, coordinate with other departments, and help generate nightly reports while adhering to safety and security protocols.