Front Desk Agent: Guest Experience & Evening Shifts

Palette Hotels; Moon Township (Allegheny County); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Training and development programs

Career advancement opportunities

Team-oriented culture

Job summary

Palette Hotels is seeking a Front Desk Agent to create an exceptional first impression for guests from check-in to check-out. You will assist guests, manage requests, and support night audit tasks while upholding safety and service standards.

The role emphasizes strong communication, grooming, and a flexible schedule covering day and night shifts. Experience in hospitality and IT proficiency are preferred, with Spanish language skills a plus.

Qualifications

• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations.
• Flexible work schedule Day Shift and Night Shift.

Responsibilities

• Assist guests with check-in and check-out to ensure an exceptional experience.
• Handle guest complaints promptly and professionally.
• Support Night Auditor with front desk and accounting duties as needed.
• Produce nightly reports as required.
• Inform departments of special requests, departures, and room changes.
• Maintain communication with all hotel departments and follow safety procedures.

Skills

Positive attitude

Communication skills

Customer service

Grooming standards

Flexibility

Bilingual Spanish (advantage)

Job description

Palette Hotels is seeking a Front Desk Agent to create an exceptional first impression for guests from check-in to check-out. You will assist guests, manage requests, and support night audit tasks while upholding safety and service standards.

The role emphasizes strong communication, grooming, and a flexible schedule covering day and night shifts. Experience in hospitality and IT proficiency are preferred, with Spanish language skills a plus.