Front Desk Agent

Palette Hotels; Minot (ND); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Palette Hotels is seeking a Front Desk Agent to support guests from check-in to check-out, delivering an exceptional welcome and seamless service. The role emphasizes strong communication, professional grooming, and a flexible attitude to respond to varied guest needs.

As the first point of contact, you will assist with guest requests, coordinate with other departments, and help generate nightly reports while adhering to safety and security protocols.

Qualifications

• Positive attitude and strong communication skills.
• Commitment to delivering high quality customer service.
• Excellent grooming standards.
• Flexibility to handle diverse work situations.

Responsibilities

• Act in accordance with security and emergency procedures and initiate them as required.
• Ensure all guest complaints are managed, recorded and resolved promptly.
• Support the Night Auditor with front desk and accounting duties.
• Produce nightly reports as required.
• Inform departments of special requests, early/late departures, room changes and other guest requests.
• Maintain good communication and work relationships in all hotel areas.
• Follow fire, health and safety regulations and procedures.

Skills

Positive attitude

Communication skills

Customer service

Grooming standards

Flexibility

Job description

Essential Duties and Responsibilities

As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Act in accordance with all security and emergency procedures and manage the instigation of these, as required


• Ensure that all Guest complaints managed, recorded, and resolved promptly


• Support the Night Auditor with all Front Desk and accounting related duties


• Produce nightly reports, as required


• Inform Departments of special requests, early/late departures, room changes and other Guest requests


• Maintain good communication and work relationships in all hotel areas


• Act in accordance with fire, health and safety regulations and follow the correct procedures when required

Required Skills and Requisites

Front Desk Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow:

• Positive attitude and good communication skills


• Commitment to delivering a high level of customer service


• Excellent grooming standards
  
• Flexibility to respond to a range of different work situations

At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.

Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.