Guest Experience Agent: Flexible Shifts, Training & Growth

Palette Hotels; Fort Worth (TX); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Training & development programs

Promotion from within

Team-based culture

Competitive salary

Job summary

Palette Hotels in Fort Worth, TX seeks a Front Desk Agent to warmly greet guests and manage check-in/check-out, ensuring an exceptional experience. The role emphasizes guest services, accurate records, and proactive communication with hotel departments.

The position requires flexibility for day and night shifts, a professional appearance, and strong IT skills to support nightly reporting and guest requests. Palette Hotels values safety, teamwork, and guest satisfaction.

Qualifications

• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.
• Flexible work schedule Day Shift and Night Shift.
• Two years Front Desk experience.
• Knowledge of the hospitality industry.
• High level of IT Proficiency.
• Able to speak and understand Spanish.

Responsibilities

• Assist guests and guest services to contribute to an exceptional experience from check-in through check-out.
• Act in accordance with security and emergency procedures and manage the instigation of these as required.
• Ensure that all guest complaints are managed, recorded, and resolved promptly.
• Support the Night Auditor with Front Desk and accounting duties.
• Produce nightly reports, as required.
• Inform departments of special requests, early/late departures, room changes and other guest requests.
• Maintain good communication with all hotel areas.
• Follow fire, health and safety regulations and procedures when required.
• Serve the team in an environmentally-conscious manner.

Skills

Customer service

Communication

Grooming standards

IT proficiency

Spanish

Job description

Palette Hotels in Fort Worth, TX seeks a Front Desk Agent to warmly greet guests and manage check-in/check-out, ensuring an exceptional experience. The role emphasizes guest services, accurate records, and proactive communication with hotel departments.

The position requires flexibility for day and night shifts, a professional appearance, and strong IT skills to support nightly reporting and guest requests. Palette Hotels values safety, teamwork, and guest satisfaction.