Front Desk Agent: Guest Experience Lead

The Westin Indianapolis; Indianapolis (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

The Westin Indianapolis is seeking a Front Desk Agent to welcome guests, manage check-in/check-out, and offer local recommendations in a fast-paced hotel setting. The role focuses on delivering exceptional guest experiences through timely service and professional communication.

Ideal candidates bring strong communication skills, cash handling experience, solid computer proficiency, and the flexibility to work weekends and holidays while maintaining accuracy and guest satisfaction at the front

Qualifications

• High school diploma or equivalent.
• Prior cash handling experience.
• Exceptional communication skills.
• Very good computer skills.
• Ability to work flexible hours including weekends and holidays.
• Strong problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Experience in customer service is preferred.
• Knowledge of hotel or resort operations is a plus.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Skills

Exceptional communication

Cash handling

Very good computer skills

Multitasking

Problem solving

Customer service experience

Flexibility to work weekends/holidays

Knowledge of hotel operations

Education

High school diploma or equivalent

Job description

The Westin Indianapolis is seeking a Front Desk Agent to welcome guests, manage check-in/check-out, and offer local recommendations in a fast-paced hotel setting. The role focuses on delivering exceptional guest experiences through timely service and professional communication.

Ideal candidates bring strong communication skills, cash handling experience, solid computer proficiency, and the flexibility to work weekends and holidays while maintaining accuracy and guest satisfaction at the front