The Westin Cincinnati - Front Desk Supervisor

Aimbridge Hospitality, LLC; Cincinnati (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Disability Insurance

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

The Westin Cincinnati is seeking a Front Desk Supervisor to lead our front desk team, ensure guest warmth, and deliver unforgettable service at check-in and check-out. You’ll coordinate reservations, VIP requests, and guest satisfaction with a proactive, friendly approach.

As a supervisor, you’ll train associates, monitor daily operations, and uphold high standards of safety and quality while supporting revenue initiatives and guest value through thoughtful service.

Qualifications

• High School diploma or equivalent; college coursework helpful.
• 2–3 years of progressive hotel or related experience.
• Previous supervisory experience preferred.
• Valid driver’s license.
• Certifications may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

• Greet guests warmly and manage smooth check-ins and check-outs.
• Oversee logs, messages, and packages with accuracy.
• Monitor room rates, packages, and promotions to boost revenue.
• Lead and train associates, resolve guest concerns while upholding safety and standards.

Skills

Guest experience

Operations management

Revenue optimization

Team leadership

Education

High School diploma

Job description

The Westin Cincinnati - Front Desk Supervisor Aimbridge Hospitality

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

KEY SKILLS/RESPONSIBILITIES

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go-to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

EDUCATION & EXPERIENCE

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan