Guest Experience Agent – Front Desk

management-davidsonhospitality; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

Teledoc

Maintenance medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

The Westin Indianapolis is hiring a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and provide local guidance. You’ll be the friendly face ensuring smooth arrivals and departures in a fast-paced downtown hotel.

Join Davidson Hospitality Group's team and contribute to memorable guest experiences. The role requires excellent communication, cash handling, and computer skills, with flexible hours including weekends and holidays.

Qualifications

• High school diploma or equivalent is required.
• Prior cash handling experience is necessary.
• Exceptional communication skills are essential.
• Very good computer skills are required.
• Ability to work flexible hours, including weekends and holidays.
• Strong problem-solving skills are important.
• Ability to multitask in a fast-paced environment.
• Experience in customer service is preferred.
• Knowledge of hotel or resort operations is a plus.

Responsibilities

• Greet and welcome guests with a warm, friendly attitude and create a positive first impression.
• Efficiently handle check-in and check-out procedures with accuracy.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve issues promptly and professionally.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist with administrative tasks such as phone calls and reservations.

Skills

Excellent communication

Cash handling

Computer skills

Customer service

Multitasking

Problem-solving

Flexibility

Hospitality knowledge

Education

High school diploma or equivalent

Tools

Front desk software

Job description

The Westin Indianapolis is hiring a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and provide local guidance. You’ll be the friendly face ensuring smooth arrivals and departures in a fast-paced downtown hotel.

Join Davidson Hospitality Group's team and contribute to memorable guest experiences. The role requires excellent communication, cash handling, and computer skills, with flexible hours including weekends and holidays.