The Westin Cincinnati - Front Desk Agent

Aimbridge Hospitality; Cincinnati (OH); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

The Westin Cincinnati is seeking a Front Desk Agent to create a welcoming first impression and oversee efficient check-ins/check-outs at a busy downtown hotel. You will be the face of the property, coordinating with the team to ensure smooth guest experiences and accurate handling of reservations.

You should bring a high school diploma or equivalent, familiarity with hotel management software, and strong communication skills. This full-time role offers competitive benefits after a waiting period.

Qualifications

• High school diploma or equivalent; hotel experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Deliver warm guest service and manage check-ins/check-outs.
• Communicate clearly with guests and team to ensure smooth operations.
• Think fast and resolve issues to create a positive guest experience.
• Juggle reservations and financial details to keep front desk organized.

Skills

Guest service

Communication

Quick-thinking

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

The Westin Cincinnati - Front Desk Agent Aimbridge Hospitality

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

The Westin Cincinnati - Front Desk Agent Aimbridge Hospitality