Guest Experience Agent — Front Desk & Concierge

Virgin Hotels New Orleans; New Orleans (LA); In loco; USD 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

Virgin Hotels New Orleans is seeking a Junction Agent to join our front office team in New Orleans, LA. You will assist with check-in/check-out, process guest accounts, and maintain front desk procedures to deliver outstanding guest service.

Candidates should have excellent English communication, basic math skills, and proficiency with MS Office tools. This full-time, on-site role requires flexibility for nights, weekends and holidays to ensure seamless guest experiences.

Competenze

• Current, legal, unrestricted ability to work in the United States.
• Bachelor's degree preferred.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests and coworkers.
• Proficient MS Word, Excel, and PowerPoint.

Mansioni

• Learn and retain complete knowledge of front office procedures and comply with all policies.
• Maintain Virgin Tone of Voice, culture and standards set by management.
• Assist and process check-in & check-outs per guest preference.
• Process guest accounts by presenting folios, resolving disputes and settling charges.
• Adhere to cashiering procedures: process allowances, make change, post charges, settle accounts, run closing reports.
• Maintain a clean, organized work environment and ensure security of monies.
• Communicate timely via digital device and think creatively to dazzle our guests.
• Be a team player and work independently with accountability.

Conoscenze

English communication

Mathematical calculations

Formazione

Bachelor's degree preferred

Strumenti

MS Word

Excel

PowerPoint

Descrizione del lavoro

Virgin Hotels New Orleans is seeking a Junction Agent to join our front office team in New Orleans, LA. You will assist with check-in/check-out, process guest accounts, and maintain front desk procedures to deliver outstanding guest service.

Candidates should have excellent English communication, basic math skills, and proficiency with MS Office tools. This full-time, on-site role requires flexibility for nights, weekends and holidays to ensure seamless guest experiences.