Guest Experience Specialist — Front Desk & Concierge

Virgin-Hotels-Central-Services-LL; New York (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

Virgin-Hotels-Central-Services-LL in New York, NY is seeking a Junction Agent to ensure outstanding guest service at the front desk. You will learn front office procedures, maintain the hotel’s tone of voice, and manage room availability, rates and guest requests with accuracy and courtesy.

The role requires strong communication, organizational skills and the ability to work nights, weekends and holidays. Proficiency in MS Word, Excel, and PowerPoint is expected, along with knowledge of front

Qualifications

• Current, legal and unrestricted ability to work in the United States.
• Bachelor's Degree preferred.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
• Proficient MS Word, Excel, and PowerPoint.
• Ability to work on nights, weekends and holidays.

Responsibilities

• Learn and retain complete knowledge of front office procedures and comply with all policies and procedures.
• Maintain the Virgin “Tone of Voice,” culture & level of standards set forth by the management team.
• Maintain complete knowledge of hotel features/services, hours of operation, room types, layout, décor, and location.
• Use excellent communication skills with guests and staff including verbal, written and body language.
• Learn and retain knowledge of front office technical systems (HMS, EAM, Guestware, GoConcierge, etc).
• Assist and process check-in & check-outs for guests in accordance with their preference (traditional, kiosk, iPad).
• Process guest accounts by presenting folios to guests when requested, resolving any disputed charges & settling accounts by following accounting procedures.
• Adhere to cashiering procedures: process allowances, make change, post charges, settle room accounts, run closing reports, count bank, complete cashier reports, drop receipts, secure bank.
• Maintain a clean, hygienic and organized work environment. Set up work station with necessary supplies.
• Obtain an assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.

Skills

Communication skills

Team player

Organized

Humor

Education

Bachelors Degree

Tools

MS Word

Excel

PowerPoint

Job description

Virgin-Hotels-Central-Services-LL in New York, NY is seeking a Junction Agent to ensure outstanding guest service at the front desk. You will learn front office procedures, maintain the hotel’s tone of voice, and manage room availability, rates and guest requests with accuracy and courtesy.

The role requires strong communication, organizational skills and the ability to work nights, weekends and holidays. Proficiency in MS Word, Excel, and PowerPoint is expected, along with knowledge of front