Hotel Front Desk & Guest Experience Concierge

Virgin Hotels Central Services Llc; New Orleans (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

Virgin Hotels Central Services Llc in New Orleans, LA is seeking a Junction Agent to deliver outstanding front desk service in a fast-paced hotel environment. You will manage check-ins/check-outs, handle folios, and ensure a seamless guest experience with warmth and professionalism.

Ideal candidates bring strong English communication, a team mindset, and the ability to work nights, weekends, and holidays. Proficiency with MS Office tools and practical front-office knowledge are valued as you

Qualifications

• Current, legal and unrestricted ability to work in the United States.
• Bachelor's degree preferred.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
• Proficient MS Word, Excel, and PowerPoint.
• Ability to work on nights, weekends and holidays.

Responsibilities

• Learn and retain knowledge of front office procedures and comply with all policies and procedures.
• Maintain the Virgin Tone of Voice, culture & level of standards set forth by the management team.
• Maintain complete knowledge of hotel features/services, hours of operation, room types and rates.
• Use excellent communication skills with guests and staff including verbal, written and body language.
• Learn and retain knowledge of all front office technical systems (HMS, EAM, Guestware, GoConcierge, etc).
• Assist and process check-in & check-outs for our guests in accordance with their preference (traditional, kiosk, iPad).
• Process guest accounts by presenting folios, resolving disputes and settling accounts per procedures.
• Adhere to cashiering procedures: process allowances, make change, post charges, settle accounts, run reports, count bank.
• Maintain a clean, hygienic and organized work environment; manage assigned bank.
• Communicate timely and in a responsive manner via digital device; utilize Know program to dazzle guests.
• Ensure guest questions & requests are completed & followed up; think creatively to enhance guest experiences.
• Be a team player; work independently or with others; take and relay messages accurately.
• Describe details of food dishes and beverages; complete shift checklists; adhere to security procedures.

Skills

Communication skills

Team player

Organization

Enthusiastic

Education

Bachelor's Degree preferred

Tools

MS Word

Excel

PowerPoint

Job description

Virgin Hotels Central Services Llc in New Orleans, LA is seeking a Junction Agent to deliver outstanding front desk service in a fast-paced hotel environment. You will manage check-ins/check-outs, handle folios, and ensure a seamless guest experience with warmth and professionalism.

Ideal candidates bring strong English communication, a team mindset, and the ability to work nights, weekends, and holidays. Proficiency with MS Office tools and practical front-office knowledge are valued as you