Guest Experience Agent — Front Desk & Concierge

Four Points By Sheraton Miami Airport; Miami (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Healthcare Insurance (Medical, Dental,

401(k) Plan

STD & LTD

Life Insurance

Wellness Program

Vacation/Paid Time Off

Tuition Assistance

Discounted Hotel Room Rates

Community Service Program

Job summary

Four Points By Sheraton Miami Airport is seeking a friendly front desk agent to greet guests, register arrivals, handle check-ins and check-outs, and promote hotel amenities. You will interact with guests with a warm, professional demeanor and coordinate with other departments to ensure memorable stays.

The role requires strong communication, cash handling, computer literacy, and the ability to work varied shifts, including nights and weekends.

Qualifications

• High school graduate or GED completion.
• Ability to communicate effectively and clearly.
• Demonstrate good computer skills.
• Accurately handle cash and post charges.
• Hotel experience preferred but not mandatory, some customer service background required.
• Ability to speak Spanish is a plus. Knowledge of computer terminology desired.
• Must be willing and capable of passing Alcohol Compliance Certification during the first three months of employment.
• Requires the ability to work varied shifts, including nights, weekends and holidays.
• Time management skills.
• Ability to communicate effectively with the public and other employees.

Responsibilities

• Greet guests on every interaction using the 10/5 or 15/5 rule.
• Register guests and assign rooms.
• Conduct check-out processes.
• Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
• Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction.
• Attend team meetings and celebrations.
• Follow all company and safety and security policies and procedures along with all other company policies.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Skills

Communication

Customer service

Cash handling

Spanish

Alcohol cert

Shift flexibility

Time management

Computer literacy

Education

High School Diploma or GED

Job description

Four Points By Sheraton Miami Airport is seeking a friendly front desk agent to greet guests, register arrivals, handle check-ins and check-outs, and promote hotel amenities. You will interact with guests with a warm, professional demeanor and coordinate with other departments to ensure memorable stays.

The role requires strong communication, cash handling, computer literacy, and the ability to work varied shifts, including nights and weekends.