Front Office Manager — Guest Experience Leader

Bridgeton Holdings Group; Miami (FL); On-site; USD 52,000 - 60,000; Full time

Job summary

Sheraton Miami Airport Hotel & Executive Meeting Center is seeking a Front Office Manager to oversee daily Front Office operations and lead the guest services team at the Sheraton Miami Airport location. You will ensure high service standards, accurate guest accounts and seamless coordination with other hotel departments.

The role requires managing staff, improving guest satisfaction, and maintaining brand standards in a fast-paced environment. Strong leadership and communication are essential.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• Previous hotel front office management experience.

Responsibilities

• Lead the Front Office team, manage staff and scheduling.
• Oversee check-in/check-out, reservations and guest inquiries.
• Train, coach and develop front office staff.

Skills

Leadership

Customer service

Communication

Education

Bachelor's degree in Hospitality Management

Tools

PMS software

Job description

Sheraton Miami Airport Hotel & Executive Meeting Center is seeking a Front Office Manager to oversee daily Front Office operations and lead the guest services team at the Sheraton Miami Airport location. You will ensure high service standards, accurate guest accounts and seamless coordination with other hotel departments.

The role requires managing staff, improving guest satisfaction, and maintaining brand standards in a fast-paced environment. Strong leadership and communication are essential.