Front Desk Lead: Elevate Guest Experience & Ops

Sheraton Miami Airport Hotel; Miami (FL); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Sheraton Miami Airport Hotel is seeking a Front Desk Supervisor to assist the Front Desk Manager and Director of Front Office in overseeing day-to-day operations, scheduling, and training. You will lead a team of agents, ensure guest satisfaction, and communicate effectively with staff and guests while maintaining high standards in a fast-paced hospitality environment.

Requirements include 2+ years hotel front desk experience, 3+ years hospitality preferred, and familiarity with Lightspeed or

Qualifications

• 2+ years hotel front desk experience required.
• 3+ years hospitality experience preferred.
• Familiarity with Lightspeed or Marriott systems is a plus.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Strong organizational and time management skills.
• Proficient in Microsoft Office and other relevant computer systems.

Responsabilités

• Assist Front Desk Manager and Director of Front Office in daily operations.
• Schedule and train Front Desk staff.
• Oversee day-to-day operations of the Front Desk.
• Communicate effectively with staff and guests.

Connaissances

Front desk experience

Hospitality experience

Communication skills

Multitasking

Time management

Attention to detail

Outils

Lightspeed

Marriott systems

Microsoft Office

Description du poste

Sheraton Miami Airport Hotel is seeking a Front Desk Supervisor to assist the Front Desk Manager and Director of Front Office in overseeing day-to-day operations, scheduling, and training. You will lead a team of agents, ensure guest satisfaction, and communicate effectively with staff and guests while maintaining high standards in a fast-paced hospitality environment.

Requirements include 2+ years hotel front desk experience, 3+ years hospitality preferred, and familiarity with Lightspeed or