Front Office Manager: Lead Guest Experience & Team

SHERATON MIAMI AIRPORT HOTEL; Miami (FL); On-site; USD 52,000 - 60,000; Full time

Job summary

SHERATON MIAMI AIRPORT HOTEL is looking for a Front Office Manager to oversee daily operations as part of their dedication to exceptional guest service. You will lead a dynamic front desk team, ensuring efficient operations and fostering a high-quality guest experience.

The ideal candidate will have a Bachelor's degree in Hospitality Management and prior hotel experience, showcasing strong leadership and customer service skills. Join us in creating memorable experiences for our guests!

Qualifications

• Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Previous hotel front office experience required; supervisory or management experience preferred.
• Strong organizational and time management skills.
• Strong leadership and communication skills.

Responsibilities

• Lead the Front Office team, managing staff and ensuring exceptional guest service.
• Supervise daily front desk operations, including check-in and check-out.
• Provide training, coaching, and development for front office associates.
• Coordinate with other departments to ensure seamless guest experiences.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Time Management

Problem-Solving

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Hotel Property Management Systems (PMS)

Microsoft Office Suite

Job description

SHERATON MIAMI AIRPORT HOTEL is looking for a Front Office Manager to oversee daily operations as part of their dedication to exceptional guest service. You will lead a dynamic front desk team, ensuring efficient operations and fostering a high-quality guest experience.

The ideal candidate will have a Bachelor's degree in Hospitality Management and prior hotel experience, showcasing strong leadership and customer service skills. Join us in creating memorable experiences for our guests!