Front Desk & Guest Experience Pro

Aimbridge Hospitality; Hayward (CA); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, Vision Coverage

Short‑/Long‑Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Job summary

Aimbridge Hospitality is hiring a Front Desk Agent to welcome guests, manage check‑ins/outs, and handle requests with warmth and efficiency. You’ll be the face of the hotel, ensuring a smooth, inviting experience from arrival to departure.

The role emphasizes guest service, effective communication, quick problem solving, and strong multitasking in a fast-paced hotel environment. This on-site position offers comprehensive benefits and growth opportunities.

Qualifications

• High school diploma or equivalent required or preferable.
• Familiarity with hotel management software and Microsoft Office suite preferred.

Responsibilities

• Provide warm, professional guest service and handle quick questions or requests.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to resolve issues and turn challenges into positive guest outcomes.
• Juggle reservations, check‑ins, check‑outs, and financial details with accuracy and efficiency.

Skills

Guest service

Communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Aimbridge Hospitality is hiring a Front Desk Agent to welcome guests, manage check‑ins/outs, and handle requests with warmth and efficiency. You’ll be the face of the hotel, ensuring a smooth, inviting experience from arrival to departure.

The role emphasizes guest service, effective communication, quick problem solving, and strong multitasking in a fast-paced hotel environment. This on-site position offers comprehensive benefits and growth opportunities.