Guest Experience Agent – Front Desk & Check-In

Highgate Hotels L.P.; Louisville (KY); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

Paid vacation

401(k) Retirement Plan with employer

Job summary

Highgate Hotels is seeking a Front Office Agent for Residence Inn Louisville in Louisville, KY. This role focuses on attentive guest service, check-in and check-out, and maximizing room revenue while ensuring smooth operations at the Front Desk.

The position requires a high school diploma or equivalent and preferred experience in hospitality or customer service. Strong computer skills and the ability to multitask are essential for daily duties and shift responsibilities.

Qualifications

• Customer service experience preferred.
• Must communicate effectively verbally and in writing with guests and staff.
• Able to multitask and prioritize departmental functions to meet deadlines.

Responsibilities

• Assist guests with check-in and check-out in a friendly, efficient manner.
• Answer inquiries regarding restaurants, transportation, and entertainment.
• Maintain knowledge of rates, packages, promotions, and in-house groups.
• Operate Front Desk computer system and follow cash handling policies.

Skills

Customer service

Communication

Multitasking

Attentive service

Education

High School diploma or equivalent

College coursework helpful

Tools

Computer experience

Job description

Highgate Hotels is seeking a Front Office Agent for Residence Inn Louisville in Louisville, KY. This role focuses on attentive guest service, check-in and check-out, and maximizing room revenue while ensuring smooth operations at the Front Desk.

The position requires a high school diploma or equivalent and preferred experience in hospitality or customer service. Strong computer skills and the ability to multitask are essential for daily duties and shift responsibilities.