Guest Services Front Desk Agent

Highgate Hotels, LP; Lexington (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

The Front Office Agent at Hampton Inn Lexington (Highgate Hotels, LP) greets and assists guests during check-in, stay, and checkout, maximizing room revenue and occupancy. You will provide attentive, courteous service, answer guest inquiries, and support promotions and guest programs at the Front Desk.

Ideal candidates have hotel experience, a high school diploma, and strong communication and computer skills to handle daily front desk operations efficiently.

Qualifications

• College coursework in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be familiar with all in‑house groups.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two‑way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Balance and prepare shift closing paperwork.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Skills

Customer service

Communication skills

Multitasking

Attendance reliability

Education

High School diploma or equivalent

College coursework in related field

Tools

Computer experience

Job description

The Front Office Agent at Hampton Inn Lexington (Highgate Hotels, LP) greets and assists guests during check-in, stay, and checkout, maximizing room revenue and occupancy. You will provide attentive, courteous service, answer guest inquiries, and support promotions and guest programs at the Front Desk.

Ideal candidates have hotel experience, a high school diploma, and strong communication and computer skills to handle daily front desk operations efficiently.