Guest Experience Front Desk Specialist

Highgate; Lexington (KY); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Job summary

Highgate Hotels is seeking a Front Office Agent at Hampton Inn Lexington, 3060 Lakecrest Circle, Lexington, KY 40513. The role focuses on attentive guest service during check-in, stay, and checkout, while maximizing room revenue and occupancy.

Responsibilities include handling guest inquiries, processing reservations, following cash handling policies, and staying informed about rates, packages, and promotions. Experience in hospitality and computer proficiency are preferred.

Qualifications

• High School diploma or equivalent required.
• College coursework in related field is helpful.
• Experience in hotel or related field preferred.
• Computer experience required.
• Customer service experience preferred.
• Must communicate effectively both verbally and in writing.
• Must multitask and prioritize duties to meet deadlines.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, and entertainment.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Be familiar with rates, packages, and promotions.
• Balance and prepare shift paperwork.
• Maintain promotions and guest programs.
• Maintain a clean work area and assist guests with safe deposit boxes.

Skills

Customer service

Communication

Multitasking

Computer literacy

Education

High school diploma

College coursework helpful

Tools

Front Desk system

Job description

Highgate Hotels is seeking a Front Office Agent at Hampton Inn Lexington, 3060 Lakecrest Circle, Lexington, KY 40513. The role focuses on attentive guest service during check-in, stay, and checkout, while maximizing room revenue and occupancy.

Responsibilities include handling guest inquiries, processing reservations, following cash handling policies, and staying informed about rates, packages, and promotions. Experience in hospitality and computer proficiency are preferred.