Front Desk Guest Concierge

Westmont Hospitality Group; Independence Township (OH); On-site; USD 24,000 - 36,000; Full time

Job summary

Westmont Hospitality Group is seeking a Front Desk Clerk to warmly greet guests, complete registrations, and manage guest accounts through checkout. The role emphasizes accuracy, courtesy, and attention to guest needs in a hotel environment.

The position requires calling on customer service skills, basic arithmetic, and effective communication in English. Duties include handling payments, resolving issues, and ensuring a pleasant guest experience during stay.

Qualifications

• High school diploma preferred.
• Hospitality experience preferred.
• Able to perform basic arithmetic without error.
• Able to communicate clearly in English, both written and spoken.
• Experience inputting information into a computer system.

Responsibilities

• Greet guests warmly and register them efficiently.
• Input and retrieve guest information; confirm details and room rate.
• Verify and imprint credit cards for authorization; handle cash and balance house bank.
• Answer telephone calls with clear English; relay messages to guests.
• Close guest accounts at checkout and resolve issues per guidelines.
• Address guest complaints and resolve concerns with discretion and courtesy.

Skills

Customer service

Cash handling

Communication

Problem solving

English proficiency

Education

High school diploma

Tools

POS system

Computer literacy

Job description

Westmont Hospitality Group is seeking a Front Desk Clerk to warmly greet guests, complete registrations, and manage guest accounts through checkout. The role emphasizes accuracy, courtesy, and attention to guest needs in a hotel environment.

The position requires calling on customer service skills, basic arithmetic, and effective communication in English. Duties include handling payments, resolving issues, and ensuring a pleasant guest experience during stay.