Guest Experience Agent - Front Desk & Check-In

Platinum Coastal Group; Fayetteville (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level front desk associate in Fayetteville, NC. This on-site role serves as the primary guest contact, handling arrivals, departures, questions, requests, and routine front-office needs.

You will welcome guests, assist with check-in/check-out, answer questions about services, and coordinate requests with housekeeping and other departments to ensure a positive guest experience.

Qualifications

• Entry-level role serving as a primary guest contact for arrivals, departures, questions, requests, and front-desk needs.
• Welcome guests and complete check-in and check-out procedures.
• Coordinate guest requests with housekeeping, maintenance, and other departments.
• Maintain accurate guest records, payments, keys, and front-desk communications.

Responsibilities

• Welcome guests and complete check-in and check-out procedures.
• Answer questions about property services, amenities, schedules, and the surrounding area.
• Coordinate guest requests with housekeeping, maintenance, and other departments.
• Maintain accurate guest records, payments, keys, and front-desk communications.

Skills

Customer service

Customer

Entry-level

Job description

Platinum Coastal Group is seeking an entry-level front desk associate in Fayetteville, NC. This on-site role serves as the primary guest contact, handling arrivals, departures, questions, requests, and routine front-office needs.

You will welcome guests, assist with check-in/check-out, answer questions about services, and coordinate requests with housekeeping and other departments to ensure a positive guest experience.