Front Desk Guest Experience Specialist

Home2 Suites By Hilton - Fayetteville North; Fayetteville (NC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K plan

DailyPay

Employee rates

Job summary

Home2 Suites By Hilton - Fayetteville North in Fayetteville, NC seeks a friendly Guest Service Representative to ensure a smooth front desk operation and memorable guest experiences. You will greet guests, check them in/out, respond to inquiries, and assist with issue resolution to maintain high satisfaction.

We value team players with excellent communication, attention to detail, and the ability to thrive in a fast-paced environment.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Fast-paced environment

Job description

Home2 Suites By Hilton - Fayetteville North in Fayetteville, NC seeks a friendly Guest Service Representative to ensure a smooth front desk operation and memorable guest experiences. You will greet guests, check them in/out, respond to inquiries, and assist with issue resolution to maintain high satisfaction.

We value team players with excellent communication, attention to detail, and the ability to thrive in a fast-paced environment.