On-Site Customer Success Associate (Entry-Level)

Platinum Coastal Group; Fayetteville (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level customer support specialist for an on-site role in Fayetteville, NC. You will build rapport with customers, answer questions, explain services, and identify needs to coordinate appropriate support.

The position emphasizes proactive communication in a fast-moving environment, with a focus on customer satisfaction, usage, and long-term relationships. Great for those starting in people-facing roles.

Qualifications

• Able to interact with customers in a friendly, professional manner.
• Excellent communication and active listening skills.
• Organized, coachable, and able to adapt in a fast-paced environment.

Responsibilities

• Build rapport with customers through regular interaction
• Answer questions and explain services
• Identify needs and coordinate appropriate support
• Follow up on open requests and customer feedback

Skills

Customer service

Communication

Active listening

Problem solving

Job description

Platinum Coastal Group is seeking an entry-level customer support specialist for an on-site role in Fayetteville, NC. You will build rapport with customers, answer questions, explain services, and identify needs to coordinate appropriate support.

The position emphasizes proactive communication in a fast-moving environment, with a focus on customer satisfaction, usage, and long-term relationships. Great for those starting in people-facing roles.