Guest Experience Associate

Platinum Coastal Group; Fayetteville (NC); On-site; USD 24,000 - 32,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level hospitality associate to deliver memorable, high-touch guest interactions across our hotels, resorts, attractions, venues, or entertainment properties. This on-site role emphasizes face-to-face engagement and proactive guest support.

A strong hospitality mindset is valued; prior experience helps but training is provided. You will work in a busy environment, welcome guests, answer questions, and help resolve issues while gathering feedback for

Qualifications

• Entry-level hospitality role
• Strong communication and guest service skills
• Willingness to learn and adapt in a fast-paced environment

Responsibilities

• Create warm, personalized face-to-face guest interactions
• Answer questions and help guests navigate the experience
• Recognize service opportunities and assist with issue resolution
• Gather feedback and communicate recurring needs to the team

Skills

Communication

Training

Leadership

Job description

Platinum Coastal Group is seeking an entry-level hospitality associate to deliver memorable, high-touch guest interactions across our hotels, resorts, attractions, venues, or entertainment properties. This on-site role emphasizes face-to-face engagement and proactive guest support.

A strong hospitality mindset is valued; prior experience helps but training is provided. You will work in a busy environment, welcome guests, answer questions, and help resolve issues while gathering feedback for