Front Desk & Guest Experience Specialist

Lbahospitality; Fayetteville (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

LBA Hospitality in Fayetteville, NC is seeking a front desk professional to deliver exceptional guest service, manage reservations, and uphold the hotel’s selling strategies. You will act as Manager on Duty as needed and coordinate with the management team to ensure smooth daily operations.

The role requires strong English communication, basic computer skills, and the ability to balance cash and post charges in the PMS.

Qualifications

• Proficiency in English (written and verbal).
• Strong problem-solving and conflict resolution skills.
• Experience in service, sales, telesales or guest relations preferred.
• High school diploma or equivalent.

Responsibilities

• Greet and register guests, assign rooms, protect guest privacy.
• Promote and sell hotel services and amenities.
• Maintain communication with management and other staff.
• Ensure PMS is used for guest charges and billing.
• Assist in other departments as needed.

Skills

English proficiency

Problem solving

Conflict resolution

Education

High school diploma

Tools

PMS (Property Management System)

Job description

LBA Hospitality in Fayetteville, NC is seeking a front desk professional to deliver exceptional guest service, manage reservations, and uphold the hotel’s selling strategies. You will act as Manager on Duty as needed and coordinate with the management team to ensure smooth daily operations.

The role requires strong English communication, basic computer skills, and the ability to balance cash and post charges in the PMS.