Guest Experience Specialist - Front Desk

Newport Hospitality Group, Inc; Fayetteville (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K retirement plan

DailyPay access

Special team member hotel rates

Job summary

Newport Hospitality Group, Inc is seeking a passionate Guest Service Representative in Fayetteville, NC. This role involves ensuring exceptional service for guests, from check-in to addressing inquiries. The ideal candidate should have strong interpersonal skills and thrive in a fast-paced environment.

The position offers an array of benefits including health insurance and a 401K retirement plan. Join us in creating memorable experiences for our guests while enjoying our team member hotel rates!

Qualifications

• Strong communication and interpersonal abilities.
• Ability to work in a fast-paced environment.
• Previous experience in a customer-facing role is a plus.

Responsibilities

• Check guests in and out of the property.
• Handle guest inquiries and provide information about the local area.
• Assist with resolving guest complaints and issues.
• Process payments and maintain accurate records.
• Collaborate with other team members to ensure guest satisfaction.

Skills

Excellent customer service skills

Strong communication abilities

Attention to detail

Problem-solving skills

Job description

Newport Hospitality Group, Inc is seeking a passionate Guest Service Representative in Fayetteville, NC. This role involves ensuring exceptional service for guests, from check-in to addressing inquiries. The ideal candidate should have strong interpersonal skills and thrive in a fast-paced environment.

The position offers an array of benefits including health insurance and a 401K retirement plan. Join us in creating memorable experiences for our guests while enjoying our team member hotel rates!