Guest Experience Agent — Front Desk & Breakfast

Seabird Lodge; California; On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Seabird Lodge in California is seeking a friendly Front Desk Agent to deliver exceptional service to our hotel guests. You will handle check-ins and check-outs, issue room keys, and process payments, while coordinating with housekeeping to ensure room readiness.

Responsibilities include answering guest inquiries, taking reservations by phone, email, or in person, building rapport, describing room features, and maintaining health and quality standards.

Qualifications

• Friendly and outgoing personality required.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy and basic software skills.
• Able to resolve issues with a customer-focused orientation.
• Food Handler License is required.
• Able to lift up to 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify needs through friendly conversation.
• Describe features and amenities of guest rooms.
• Ensure compliance with health and quality standards.
• Cook breakfast for guests (AM shift only).
• Restock and clean breakfast, kitchen, lobby, and restroom areas.

Skills

Friendly and outgoing

Hospitality standards

English proficiency

Other languages a plus

Computer literacy

Customer-focused problem solving

Food Handler License

Lifting ability 30 pounds

Job description

Seabird Lodge in California is seeking a friendly Front Desk Agent to deliver exceptional service to our hotel guests. You will handle check-ins and check-outs, issue room keys, and process payments, while coordinating with housekeeping to ensure room readiness.

Responsibilities include answering guest inquiries, taking reservations by phone, email, or in person, building rapport, describing room features, and maintaining health and quality standards.