Guest Experience Agent — Front Desk (Boston)

Yotel; Boston (MA); On-site; USD 39,000 - 55,000; Full time

Job summary

YOTEL Boston is seeking a Front Desk Agent to deliver a warm, professional welcome and assist guests with information about the hotel and local area. You will manage guest check-ins/outs, handle inquiries, and coordinate with Night Audit and Front Office teams to ensure smooth operations.

The role requires a college degree or hospitality experience, strong English communication, and the ability to work varied shifts including overnight. Full-time status with equal opportunity employment.

Qualifications

• College degree and/or experience in hospitality or related field.
• Minimum 2 years of customer service experience in upscale hotel environment.
• Ability to read and speak English fluently; second language is a plus.

Responsibilities

• Greet and acknowledge guests warmly and professionally.
• Provide information about the hotel, local area, attractions and events.
• Assist with overnight shift coverage as needed.
• Post charges in OPERA system and obtain payment from guests.
• Handle guest complaints and seek immediate resolutions.
• Maintain front desk areas and ensure cash handling complies with procedures.

Skills

Customer service experience

English fluency

Education

College degree in Hospitality or related field

Job description

YOTEL Boston is seeking a Front Desk Agent to deliver a warm, professional welcome and assist guests with information about the hotel and local area. You will manage guest check-ins/outs, handle inquiries, and coordinate with Night Audit and Front Office teams to ensure smooth operations.

The role requires a college degree or hospitality experience, strong English communication, and the ability to work varied shifts including overnight. Full-time status with equal opportunity employment.