Guest Experience Pro - Front Desk Agent

Aimbridge Hospitality; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term Disability Insurance

Long-Term Disability Insurance

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for The Dagny Boston in downtown Boston. The role focuses on warm welcomes, smooth check-ins, and thoughtful departures to create memorable guest experiences.

You'll manage reservations, handle guest requests, and coordinate with the team to keep the front desk running accurately. Strong communication and multitasking skills are essential for daily operations and delivering outstanding service.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest service excellence to ensure a welcoming stay.
• Clear, confident communication with guests and team.
• Think fast to resolve issues and keep operations smooth.
• Manage reservations, check-ins, check-outs, and billing tasks.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Familiarity with hotel management software and Microsoft Office suite

Tools

Hotel management software

Microsoft Office

Job description

Aimbridge Hospitality is seeking a Front Desk Agent for The Dagny Boston in downtown Boston. The role focuses on warm welcomes, smooth check-ins, and thoughtful departures to create memorable guest experiences.

You'll manage reservations, handle guest requests, and coordinate with the team to keep the front desk running accurately. Strong communication and multitasking skills are essential for daily operations and delivering outstanding service.