Front Desk Agent

YOTEL; Boston (MA); On-site; USD 40,000 - 54,000; Full time

Job summary

YOTEL Boston seeks a Front Desk Agent to greet guests, answer questions and offer local recommendations. You will handle check-ins/outs, process charges in the OPERA system, and assist guests with luggage while maintaining a positive, professional presence.

The role includes overnight coverage as needed, with a focus on guest satisfaction and smooth operations across all shifts. A hospitality background and English fluency are essential.

Qualifications

• College degree or experience in hospitality.
• Minimum 2 years of customer service in upscale hotel environment.
• Ability to read and speak English fluently; second language is a plus.

Responsibilities

• Provide a welcoming first impression and assist guests with directions and information.
• Handle overnight shifts and maintain front desk operations as needed.
• Post charges in OPERA and collect payments from guests.
• Assist guests with luggage and coordinate night audits when scheduled.
• Own guest complaints and resolve promptly; maintain professional demeanor.

Skills

Customer service experience

Hospitality knowledge

English fluency

Standing 8 hours

Lifting 20 lbs

Education

College degree or hospitality experience

Tools

OPERA system

Job description

WELCOME TO YOTEL

A hotel that moves as fast as you. YOTEL has prime locations around the world for you to get centred quickly. Staying with us means spending time in the world's smartest places, where desirable, tech and design-led environments make a real connection with modern travellers on the go.

MAKING YOUR HOTEL EXPERIENCE NON-STOP

YOTEL offers guests a hotel experience that challenges the status quo, with a promise to deliver a different kind of stay through awesome people, smart design and the creative use of technology.

Location YOTEL Boston

Position Front Desk Agent (Boston)

Description

Front Desk Agent Position Overview:

The Front Desk Agentis responsible for creating a welcoming first impression and second arrival experience for all guests staying at or coming to the hotel. Additionally, they will assist guests in answering questions about the hotel, local area, attractions and events and provide recommendations and directions. The Front Desk Agentreports directly to the Front Desk Managers on duty.

Front Desk Agent Major Duties & Responsibilities:

• Expected to provide coverage for overnight shifts as needed based on the operational needs of the hotel.
• Manage the Front Desk in all areas of responsibility while maintaining a positive attitude at all times.
• Greet and acknowledge all guests in a warm and friendly manner while remaining calm and professional when assisting demanding guests.
• Execute guest room moves as needed and communicate changes to Cabin Crew Managers.
• Post charges from retail into the OPERA system and obtain payment from the guest.
• Provide Front Desk coverage across various shifts, including overnight shifts, based on the operational needs of the hotel.
• Learn and understand the hotel’s night audit systems and procedures and perform all required night audit responsibilities when scheduled for an overnight shift.
• Assist with luggage requests.
• Own customer complaints and issues and take appropriate action to seek an immediate resolution.
• Extend professionalism and courtesy to Crew Members and guests at all times.
• Perform additional tasks as assigned by the Director of Rooms and Front Office Managers.
• Provide guests with general services and information that enhance the YOTEL Boston guest experience.
• Maintain current listings of area attractions, activities, and transportation schedules.
• Maintain the cleanliness and organization of all Front Desk areas and displays.
• Ensure all cash transactions are completed in full compliance with standard operating procedures and handled with appropriate care.

This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.

Position Requirements

Front Desk Agent Skills/Qualifications:

• College degree and /or expereience in Hospitality or related field.
• Minimum 2 years of customer service experience in upscale hotel environment.
• Knowledge of and ability to operate personal computers and various property specific applications.
• Ability to read and speak English fluently. Second or multiple languages are a plus.
• Ability to perform under pressure.
• Ability to stand for a period of 8 hours.
• Ability to lift 20 lbs and to push / pull carts weighing up to 30 lbs.

What are YOTEL people like?

• Pro-active with a ‘can do’ positive attitude.
• Likes to be busy, always looking for the next task or goal to achieve.
• Great attention to detail in everything that they do.
• Sociable and confident with each other and our guests.
• Friendly, warm and welcoming always.
• Professional in their outlook, taking pride in their appearance, performance and reputation.
• Takes responsibility for their actions and those of the wider team.
• Likes to own problems and find solutions for the benefit of the guests and team alike.

Rate Of Pay 34.10 an hour

Shift Morning, Evenings, and Overnight

Full-Time/Part-Time Full-Time

Exempt/Non-Exempt Non-Exempt

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.