Guest Experience Front Desk Pro

Millennium Hotels and Resorts; Boston (MA); On-site; USD 36,000 - 51,000; Full time

Job summary

The Bostonian Hotel Boston, part of Millennium Hotels & Resorts, is seeking a Front Desk Agent to be the first point of contact for guests. You will manage arrivals and departures, assist with reservations, and ensure every interaction reflects exceptional hospitality.

The ideal candidate is personable, detail-oriented, and thrives in a fast-paced environment. Join a team dedicated to delivering memorable guest experiences in a historic Boston setting.

Qualifications

• Previous hotel front desk experience preferred.
• Strong verbal and written communication skills.
• Professional, friendly, and guest-focused attitude.
• Ability to multitask and remain composed in a fast-paced environment.

Responsibilities

• Welcome guests warmly and professionally, creating a positive first impression.
• Complete guest check-in and check-out procedures efficiently and accurately.
• Respond to guest questions, requests, and concerns with a solutions-first mindset.
• Anticipate guest needs and provide personalized recommendations and assistance.
• Handle guest complaints professionally, escalating concerns to management when appropriate.
• Maintain a high level of service throughout every stage of the guest journey.
• Process reservations, room assignments, registration, and payment transactions accurately.

Job description

The Bostonian Hotel Boston, part of Millennium Hotels & Resorts, is seeking a Front Desk Agent to be the first point of contact for guests. You will manage arrivals and departures, assist with reservations, and ensure every interaction reflects exceptional hospitality.

The ideal candidate is personable, detail-oriented, and thrives in a fast-paced environment. Join a team dedicated to delivering memorable guest experiences in a historic Boston setting.