Guest Experience Agent - Front Desk at LAX Airport Hotel

RCMI HOSPITALITY MANAGEMENT LLC; Los Angeles (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Healthcare insurance

Vision insurance

401(K) plan with employer match

Paid holidays, vacation, and personal

Discounted hotel rooms for team and

Job summary

RCMI HOSPITALITY MANAGEMENT LLC in Los Angeles is seeking a Front Desk Agent for the Hyatt Place Hyatt House LAX at Century Blvd. You will welcome guests, check-in/out, manage guest information, assign rooms, issue keys, and assist with inquiries to ensure a memorable stay.

The role requires front desk experience, strong knowledge of Microsoft Office and hotel software (Opera, Colleague Advantage, Zingle, BOB). Fluent English; Spanish helpful.

Qualifications

• Prior front desk experience in hospitality is preferred.
• Experience with hotel software is a plus.
• Strong communication and listening skills.
• Fluency in English; Spanish helpful.
• Flexible schedule including weekends and holidays.

Responsibilities

• Greet guests with a warm, friendly demeanor.
• Complete check-in and check-out procedures accurately.
• Manage guest information and room assignments.
• Answer questions and assist with requests.
• Address issues promptly to ensure guest satisfaction.

Skills

Guest communication

Check-in/out procedures

Multitasking

Fluent English

Spanish desirable

Microsoft Office skills

Hotel software knowledge

Tools

Opera PMS

Colleague Advantage

Zingle

BOB

Microsoft Office

Job description

RCMI HOSPITALITY MANAGEMENT LLC in Los Angeles is seeking a Front Desk Agent for the Hyatt Place Hyatt House LAX at Century Blvd. You will welcome guests, check-in/out, manage guest information, assign rooms, issue keys, and assist with inquiries to ensure a memorable stay.

The role requires front desk experience, strong knowledge of Microsoft Office and hotel software (Opera, Colleague Advantage, Zingle, BOB). Fluent English; Spanish helpful.