Front Desk Leader: Guest Experience & Operations

RCMI HOSPITALITY MANAGEMENT LLC; Los Angeles (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Healthcare insurance for you and your/

Vision insurance

401(K) plan with employer match

Paid holidays, vacation, and personal,

Discounted hotel rooms for team

Job summary

RCMI Hospitality Management LLC at Hyatt Place LAX in Los Angeles seeks an Assistant Front Desk Manager to lead daily front desk operations, train staff, and ensure guest satisfaction. This full-time role requires strong organization, communication, and an energetic service mindset.

You will oversee scheduling, handle guest issues, maintain PMS systems, and collaborate with Housekeeping and Reservations. Availability to work weekends/holidays and comfort with cash handling are essential.

Qualifications

• Minimum 2 years of progressive hotel rooms management or front office leadership experience.
• Hospitality degree is a plus.
• Strong leadership and communication skills.
• Proficiency with Microsoft Word and Excel; familiarity with hotel PMS (Hyatt PMS preferred).
• Must have open availability, including weekends and holidays.

Responsibilities

• Oversee daily front desk operations, ensuring brand standards and guest satisfaction.
• Train, schedule, and coach front desk staff to reflect Hyatt service standards.
• Coordinate with Housekeeping, Reservations, and other departments for seamless guest experiences.
• Complete audit procedures as needed.
• Handle guest issues with professionalism and timely resolutions.
• Maintain staff knowledge of rates, packages, and promotions.
• Monitor front office systems and cash handling procedures.
• Step in as acting Manager in the absence of the Front Desk Manager.

Skills

Leadership

Customer service

Communication

Administrative skills

Open availability

Education

Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Hyatt PMS

Job description

RCMI Hospitality Management LLC at Hyatt Place LAX in Los Angeles seeks an Assistant Front Desk Manager to lead daily front desk operations, train staff, and ensure guest satisfaction. This full-time role requires strong organization, communication, and an energetic service mindset.

You will oversee scheduling, handle guest issues, maintain PMS systems, and collaborate with Housekeeping and Reservations. Availability to work weekends/holidays and comfort with cash handling are essential.