Front Desk Agent

RCMI HOSPITALITY MANAGEMENT LLC; Los Angeles (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Healthcare insurance

Vision insurance

401(K) plan with employer match

Paid holidays, vacation, and personal

Discounted hotel rooms for team and

Job summary

RCMI HOSPITALITY MANAGEMENT LLC in Los Angeles is seeking a Front Desk Agent for the Hyatt Place Hyatt House LAX at Century Blvd. You will welcome guests, check-in/out, manage guest information, assign rooms, issue keys, and assist with inquiries to ensure a memorable stay.

The role requires front desk experience, strong knowledge of Microsoft Office and hotel software (Opera, Colleague Advantage, Zingle, BOB). Fluent English; Spanish helpful.

Qualifications

• Prior front desk experience in hospitality is preferred.
• Experience with hotel software is a plus.
• Strong communication and listening skills.
• Fluency in English; Spanish helpful.
• Flexible schedule including weekends and holidays.

Responsibilities

• Greet guests with a warm, friendly demeanor.
• Complete check-in and check-out procedures accurately.
• Manage guest information and room assignments.
• Answer questions and assist with requests.
• Address issues promptly to ensure guest satisfaction.

Skills

Guest communication

Check-in/out procedures

Multitasking

Fluent English

Spanish desirable

Microsoft Office skills

Hotel software knowledge

Tools

Opera PMS

Colleague Advantage

Zingle

BOB

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Rooms Los Angeles, CA, US

3 days ago Requisition ID: 1141

Are you a people person with a passion for hospitality? Do you thrive in fast-paced environments and enjoy making every guest's stay memorable? If so, we want YOU to be the welcoming face of Hyatt Place Hyatt House LAX Century Blvd located in the heart of Los Angeles by the airport!

Your Role:

As a Front Desk Agent, you play a key role in delivering outstanding guest experiences. You will welcome guests, complete check-in and check-out procedures, manage guest information, assign rooms and issue room keys, and assist with questions or requests to ensure a memorable and enjoyable stay.

Your responsibilities will include but not limited to:

• Greeting Guests: With a smile, warm welcome, and friendly demeanor.
• Managing Check-ins and Check-outs: Efficiently and accurately.
• Providing Local Insights: Helping guests explore the best of Los Angeles.
• Handling Reservations and Inquiries: With professionalism and attention to detail.
• Ensuring Guest Satisfaction: Addressing any issues promptly and courteously.

TEAM CULTURE:

Dedicated, satisfied, and engaged team members are the key to our continued success. At the Hyatt Place I Hyatt House Los Angeles International Airport, we strive for innovative ways to enhance our comprehensive selection of benefit offerings. Our employees are eligible for our extensive menu of benefit programs.

The Hyatt Place I Hyatt House LAX benefits offerings include:

• Healthcare insurance for you and your qualifying family provided at no-cost.
• Vision insurance
• 401(K) plan with employer match
• Paid holidays, vacation, and personal time off
• Discounted hotel rooms for team members and family

Today, Hyatt remains a beacon of innovation, quality, and success. This continued leadership is the result of our employees staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Yes – To Opportunities and Positive Experiences.
• Ambitious- We believe in having a strong desire and determination to achieve success.
• Thriving- We encourage you to grow and succeed and help you accomplish your goals.
• Thoughtful- Hyatt cares and is attentive to both our guest and employees to their needs and feelings.

If you LOVE what you do, The Assistant Front Desk Manager position with the Hyatt Place I Hyatt House Hotel LAX is a great opportunity for you

Qualifications:

• Prior front desk experience in a brand setting or luxury hotel environment is ideal, but willing to train the right customer service professional looking to grow their career. We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment!
• Strong knowledge of software applications is beneficial, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (Opera, Colleague Advantage, Zingle, BOB).
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Fluency in English: additional languages preferred. Spanish language skills are highly desired.
• Flexible schedule required for days, weekends, and holidays
• Proficient in Microsoft and software systems
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• The ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.