Guest Experience Specialist - Hotel Front Desk

Residence inn by Marriott Los Angeles LAX; Los Angeles (CA); On-site; USD 36,850 - 37,539; Part time

Job summary

Residence inn by Marriott Los Angeles LAX is seeking a professional hotel front desk agent to provide an exceptional experience for our guests. Responsibilities include welcoming guests, managing bookings, and ensuring guest satisfaction. Ideal candidates should possess strong communication and customer service skills.

The position offers $26.75 - $27.25 hourly compensation. Qualifications include a high school diploma, a year of hospitality experience, and proficiency in Microsoft Office and reservation systems.

Qualifications

• 1 year of experience in the hospitality industry as a hotel front desk agent or similar role.
• Comfortable taking telephone calls and handling stressful situations.
• Strong work ethic and commitment to guest satisfaction.

Responsibilities

• Ensure all hotel guest account information is accurate and up-to-date.
• Coordinate with housekeeping to prepare rooms for new guests.
• Handle customer complaints effectively.
• Answer calls and inquiries regarding guests’ needs and bookings.
• Check-in and check-out guests, providing keys and recording information.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Residence inn by Marriott Los Angeles LAX is seeking a professional hotel front desk agent to provide an exceptional experience for our guests. Responsibilities include welcoming guests, managing bookings, and ensuring guest satisfaction. Ideal candidates should possess strong communication and customer service skills.

The position offers $26.75 - $27.25 hourly compensation. Qualifications include a high school diploma, a year of hospitality experience, and proficiency in Microsoft Office and reservation systems.