Front Desk Agent

Hei Hotels Inc.; The Woodlands (TX); On-site; USD 17,000 - 24,000; Full time

Job summary

The Woodlands Resort, Curio Collection is seeking a Front Desk/Guest Services professional to promptly answer calls, greet guests, and route inquiries. You will use a computer console to direct lines, input wake-up messages, and relay information to guests.

You will also act as dispatcher for security and operations, communicating via paging systems and two-way radios. Remain calm and courteous during emergencies or high activity, ensuring accurate messages and timely responses.

Responsibilities

• Promptly answer telephone calls and greet callers with a positive, clear voice.
• Read and use a moderately complex computer console to direct calls to the appropriate line.
• Input and retrieve messages; transcribe complete messages and verify accuracy.
• Page guests and patrons using the public address system; act as dispatcher for security, guest services and property operations.
• Provide timely information via paging system and two-way radios to associates in response to emergencies.
• Remain calm and polite during emergency situations or heavy hotel activity.

Job description

About Us

The Woodlands Resort, Curio Collection is the perfect retreat in the Houston Area, and only 2 miles away from The Woodlands Waterway. The resort is celebrating 50 years along with The Woodlands township. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience.

Compensation

Salary Range: $15.00 - $15.00 Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Essential Duties and Responsibilities

Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions. Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests. Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time to guest. Page guests and patrons using the public address system in a courteous and clear manner. Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc. Briefly answer basic inquiries, time, extension numbers, outlet hours, etc. Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details. Remain calm and polite especially during emergency situations or heavy hotel activity. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment. Comply with