Front Desk Concierge — Guest Experience Lead

Highgate; The Woodlands (TX); Hybrid; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Job summary

Highgate Hotels in The Woodlands, TX is seeking a Guest Service Agent to warmly check-in and assist guests, ensuring maximum occupancy and outstanding service.

You will greet guests, respond to inquiries about services, handle deliveries, and operate Front Desk systems with a friendly, efficient approach. This hourly, full-time role requires flexibility and a customer-focused attitude.

Qualifications

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to multitask and prioritize departmental functions to meet deadlines.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Assist guests with safe deposit boxes.

Skills

Customer Service

Computer Experience

Flexible Hours

High School Diploma

Hospitality Experience

Education

High School diploma or equivalent

College coursework in related field

Tools

PBX console

Front Desk computer system

Job description

Highgate Hotels in The Woodlands, TX is seeking a Guest Service Agent to warmly check-in and assist guests, ensuring maximum occupancy and outstanding service.

You will greet guests, respond to inquiries about services, handle deliveries, and operate Front Desk systems with a friendly, efficient approach. This hourly, full-time role requires flexibility and a customer-focused attitude.