Front Desk & Guest Services Specialist

Hei Hotels Inc.; The Woodlands (TX); Vor Ort; USD 17.000 - 24.000; Vollzeit

Zusammenfassung

The Woodlands Resort, Curio Collection is seeking a Front Desk/Guest Services professional to promptly answer calls, greet guests, and route inquiries. You will use a computer console to direct lines, input wake-up messages, and relay information to guests.

You will also act as dispatcher for security and operations, communicating via paging systems and two-way radios. Remain calm and courteous during emergencies or high activity, ensuring accurate messages and timely responses.

Aufgaben

• Promptly answer telephone calls and greet callers with a positive, clear voice.
• Read and use a moderately complex computer console to direct calls to the appropriate line.
• Input and retrieve messages; transcribe complete messages and verify accuracy.
• Page guests and patrons using the public address system; act as dispatcher for security, guest services and property operations.
• Provide timely information via paging system and two-way radios to associates in response to emergencies.
• Remain calm and polite during emergency situations or heavy hotel activity.

Jobbeschreibung

The Woodlands Resort, Curio Collection is seeking a Front Desk/Guest Services professional to promptly answer calls, greet guests, and route inquiries. You will use a computer console to direct lines, input wake-up messages, and relay information to guests.

You will also act as dispatcher for security and operations, communicating via paging systems and two-way radios. Remain calm and courteous during emergencies or high activity, ensuring accurate messages and timely responses.