Guest Experience Agent - Front Desk

Davidson Hospitality Group; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

Teledoc

Maintenance Meds

Pet Insurance

Hotel Discounts

Tuition Reimbursement

PTO

401K Match

Job summary

The Westin St. Louis is seeking a friendly Front Desk Agent to welcome guests, handle check-ins and check-outs, and provide local recommendations.

You will work with a collaborative team, manage cash and card transactions, respond to inquiries with empathy, and support other departments to ensure a seamless guest experience.

Prior hospitality or customer service experience and a high school diploma are preferred; ability to work evenings, weekends, and holidays is required.

Qualifications

• Experience in customer service, preferably in hotels or hospitality.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and ability to remain calm under pressure.
• Proficiency with hotel property management systems and technology.
• Outstanding organizational and multitasking skills.
• Availability for flexible schedules including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service and create a positive first impression for guests.
• Efficiently handle check-ins and check-outs with accuracy and speed.
• Respond promptly to guest inquiries and resolve issues with professionalism.
• Assist guests with recommendations about local attractions, dining, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and a proactive approach to guest satisfaction.

Skills

Customer Service

Communication

Cash Handling

Problem Solving

Multitasking

Organization

Flex Scheduling

Hospitality Knowledge

Education

High School Diploma

Tools

PMS Software

Job description

The Westin St. Louis is seeking a friendly Front Desk Agent to welcome guests, handle check-ins and check-outs, and provide local recommendations.

You will work with a collaborative team, manage cash and card transactions, respond to inquiries with empathy, and support other departments to ensure a seamless guest experience.

Prior hospitality or customer service experience and a high school diploma are preferred; ability to work evenings, weekends, and holidays is required.