Front Desk Guest Experience Specialist

St. Louis Marriott West; Town and Country (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

St. Louis Marriott West is looking for a Guest Service Agent to provide exceptional service to our guests at the Front Desk. Responsibilities include checking guests in and out, offering information about the hotel and the surrounding area, and addressing guest needs effectively. The ideal candidate has a high school education and previous hotel experience, along with strong communication and organizational skills.

This full-time position may require shifts that include evenings and weekends, providing a dynamic working environment within a hotel setting.

Qualifications

• Ability to understand and provide friendly guest service.
• Ability to correctly process check-ins and check-outs.
• Ability to process guest bills and collect payments.
• Ability to compile facts and figures, identify and investigate issues.
• Ability to operate a computer and other office equipment.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist guests at the Front Desk.
• Check guests in and out of the hotel.
• Provide information about the hotel and city.
• Service guests' immediate needs as thoroughly as possible.

Skills

Guest service

Basic accounting

Attention to detail

Effective communication

Time management

Education

High school education or equivalent experience

Job description

St. Louis Marriott West is looking for a Guest Service Agent to provide exceptional service to our guests at the Front Desk. Responsibilities include checking guests in and out, offering information about the hotel and the surrounding area, and addressing guest needs effectively. The ideal candidate has a high school education and previous hotel experience, along with strong communication and organizational skills.

This full-time position may require shifts that include evenings and weekends, providing a dynamic working environment within a hotel setting.