Guest Experience Agent - Front Desk

EVEREST HOTEL GROUP LLC; Santa Ana (CA); Sur place; USD 25 000 - 26 000; Plein temps

Avantages offerts par ce poste

401(k)

Dental insurance

Health insurance

Vision insurance

Résumé du poste

Embassy Suites by Hilton Santa Ana Orange County Airport is seeking a Front Desk Agent to warmly greet guests, handle check‑in/out, and maintain brand standards with friendly, accurate service throughout the stay.

Responsibilities include assisting guests with reservations, answering inquiries, processing charges, coordinating with Housekeeping and other departments, and ensuring privacy and safety. Training provided; weekend work required.

Qualifications

• Hotel or customer service experience preferred.
• Learn the property management system and other computer applications.
• Record guest information accurately and assist guests and team members.
• Friendly, professional manner with attention to detail and a team attitude.
• Weekend/holiday/varied shifts required.

Responsabilités

• Greet and register guests, assign rooms, issue keys, and check guests out.
• Answer phone and in-person inquiries about reservations and services.
• Make/change reservations and resolve guest concerns or refer to a manager.
• Post charges, handle cash/cards, balance a personal cash drawer.
• Communicate room status and guest requests to Housekeeping/Engineering.
• Protect guest privacy and safety, including key control and lost and found.
• Keep the front desk and lobby clean, organized, and stocked.
• Assist coworkers and perform other duties as assigned.

Connaissances

Customer service

Cash handling

Team attitude

Communication skills

Flexibility

Outils

Property Management System (PMS)

Description du poste

Embassy Suites by Hilton Santa Ana Orange County Airport is seeking a Front Desk Agent to warmly greet guests, handle check‑in/out, and maintain brand standards with friendly, accurate service throughout the stay.

Responsibilities include assisting guests with reservations, answering inquiries, processing charges, coordinating with Housekeeping and other departments, and ensuring privacy and safety. Training provided; weekend work required.