Front Desk Guest Experience Specialist

Embassy Suites by Hilton Seattle Tacoma International Airport; Tukwila (WA); On-site; USD 51,577,000 - 63,039,000; Full time

Job summary

Embassy Suites by Hilton Seattle Tacoma International Airport is seeking a Front Desk Agent to greet guests, register arrivals, and provide courteous service throughout their stay. You will handle check-ins and check-outs, process payments, and answer guest inquiries to ensure a seamless experience.

Responsibilities include completing registrations, issuing keys, balancing the house bank, answering calls, and resolving issues at checkout.

Qualifications

• Read, listen, and communicate effectively in English (verbal and written).
• Ability to operate a computer system for guest check-in/out.
• High school diploma preferred; hospitality experience helpful.
• Strong attention to detail and numerical accuracy.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Complete the registration process and code keys as needed.
• Verify and record payments, balance the house bank.
• Answer telephones and relay messages to guests.
• Close guest accounts at checkout and resolve issues.
• Maintain neat front desk area and follow safety procedures.
• Assist other front desk personnel when needed.

Skills

English communication

Customer service

Mathematical ability

Cash handling

Computer literacy

Education

High School Diploma or equivalent

Job description

Embassy Suites by Hilton Seattle Tacoma International Airport is seeking a Front Desk Agent to greet guests, register arrivals, and provide courteous service throughout their stay. You will handle check-ins and check-outs, process payments, and answer guest inquiries to ensure a seamless experience.

Responsibilities include completing registrations, issuing keys, balancing the house bank, answering calls, and resolving issues at checkout.