Front Desk Agent

Automatic Data Processing, Inc.; Anaheim (CA); In loco; USD 34.000 - 52.000; Tempo pieno

Descrizione del lavoro

Staybridge Suites Anaheim is seeking a Front Desk Agent to be the guest's first impression and central point of contact for arrivals and departures.

You will deliver friendly, professional service, manage reservations, and handle payments while promoting local amenities and brand standards. This role requires strong communication, organization, and the ability to multitask in a fast-paced hotel environment.

Competenze

• High school diploma or equivalent required; hospitality coursework preferred.
• Minimum 1 year front desk or customer service experience.
• Proficiency with PMS systems (Hilton OnQ/PEP, Marriott FOSSE, ChoiceAdvantage, IHG Opera Cloud).
• Excellent verbal and written communication skills.

Mansioni

• Greet guests warmly and manage check-in/check-out procedures efficiently.
• Promote hotel amenities and local attractions to enhance guest experience.
• Handle guest complaints professionally and escalate when needed.
• Process reservations, room assignments, and payments accurately in the PMS.
• Coordinate with housekeeping, maintenance, and management regarding status and requests.

Conoscenze

Customer service

Verbal and written communication

Organizational skills

Multitasking

Formazione

High school diploma or equivalent

Hospitality coursework

Strumenti

Hilton OnQ/PEP

Marriott FOSSE

ChoiceAdvantage

IHG Opera Cloud

Descrizione del lavoro

Staybridge Suites Anaheim is now hiring for Front Desk Agents. Eevery team member plays a vital role in our mission to Soar to Success and as a Front Desk Agent, you are the guest’s first impression — the Ground Control of our hospitality experience — ensuring every arrival and departure is smooth, memorable, and consistent with our Wings of Excellence standards.

Front Desk Agents serves as the first point of contact for guests, ensuring an exceptional arrival and departure experience. This position upholds the Hotel's commitment to hospitality excellence by delivering professional, friendly, and efficient service that embodies our brand values of ownership, accountability, and guest-first culture.

Key Responsibilities Include:

Guest Experience

• Greet all guests with warmth and professionalism upon arrival and departure.
• Perform check-in and check-out procedures efficiently, accurately, and in accordance with brand and Hotel standards.
• Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion.
• Promote hotel amenities, local attractions and programs to enhance the guest experience.
• Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager.

Reservations & Financial Transactions

• Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System (PMS).
• Balance all front desk cash, credit, and room charge transactions in compliance with accounting policies.
• Assist with same-day reservations, group check-ins, and modifications as needed.

Communication & Coordination

• Maintain clear communication with housekeeping, maintenance, and management regarding room status, guest requests, and VIP arrivals.
• Document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotel's SOP.
• Respond promptly to calls, emails, and internal messages using approved communication systems.

Compliance & Brand Standards

• Adhere to all Hotel's policies, brand training, and safety procedures.
• Maintain a clean, organized, and professional front desk workspace at all times.
• Uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies.
• This position requires flexible availability, including nights, weekends, and holidays.
• This position works as one part of the Hotel team and shares in our culture
• Uniform and appearance standards must be maintained at all times per the Hotels policy.

Qualifications

• High school diploma or equivalent required; college coursework in hospitality preferred.
• Minimum 1 year of front desk or customer service experience (hotel experience strongly preferred).
• Proficiency with PMS systems (Hilton OnQ/PEP, Marriott FOSSE, Choice ChoiceADVANTAGE, or IHG Opera Cloud preferred).
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment while maintaining composure and professionalism.