Front Desk Agent — Guest Experience & Check-In Expert

Automatic Data Processing, Inc.; Anaheim (CA); On-site; USD 34,000 - 52,000; Full time

Job summary

Staybridge Suites Anaheim is seeking a Front Desk Agent to be the guest's first impression and central point of contact for arrivals and departures.

You will deliver friendly, professional service, manage reservations, and handle payments while promoting local amenities and brand standards. This role requires strong communication, organization, and the ability to multitask in a fast-paced hotel environment.

Qualifications

• High school diploma or equivalent required; hospitality coursework preferred.
• Minimum 1 year front desk or customer service experience.
• Proficiency with PMS systems (Hilton OnQ/PEP, Marriott FOSSE, ChoiceAdvantage, IHG Opera Cloud).
• Excellent verbal and written communication skills.

Responsibilities

• Greet guests warmly and manage check-in/check-out procedures efficiently.
• Promote hotel amenities and local attractions to enhance guest experience.
• Handle guest complaints professionally and escalate when needed.
• Process reservations, room assignments, and payments accurately in the PMS.
• Coordinate with housekeeping, maintenance, and management regarding status and requests.

Skills

Customer service

Verbal and written communication

Organizational skills

Multitasking

Education

High school diploma or equivalent

Hospitality coursework

Tools

Hilton OnQ/PEP

Marriott FOSSE

ChoiceAdvantage

IHG Opera Cloud

Job description

Staybridge Suites Anaheim is seeking a Front Desk Agent to be the guest's first impression and central point of contact for arrivals and departures.

You will deliver friendly, professional service, manage reservations, and handle payments while promoting local amenities and brand standards. This role requires strong communication, organization, and the ability to multitask in a fast-paced hotel environment.