Front Desk Guest Experience Associate (Flexible Hours)

Sagemont Hotels; Anaheim (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Staybridge Suites Anaheim is seeking Front Desk Agents to deliver a memorable guest experience from check-in to check-out. You will manage reservations, promote hotel amenities, and uphold brand standards while maintaining a warm, professional front desk presence.

This role requires flexible availability including nights, weekends, and holidays. Hotel experience is preferred, with strong communication, organization, and PMS proficiency to ensure guest satisfaction.

Qualifications

• High school diploma or equivalent; hospitality coursework preferred.
• Minimum 1 year front desk or customer service experience.
• Proficiency with PMS systems (Hilton OnQ/PEP, Marriott FOSSE, Choice ADVANTAGE, IHG Opera Cloud).
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment while maintaining professionalism.

Responsibilities

• Greet guests with warmth and professionalism on arrival and departure.
• Perform check-in/check-out procedures accurately per brand standards.
• Resolve guest issues promptly with empathy and discretion.
• Promote hotel amenities and local attractions to guests.
• Handle guest complaints and escalate when needed to management.
• Manage room assignments, rate verifications, and payments in PMS.
• Balance front desk cash, credit, and room charges per policies.
• Assist with same-day reservations, group check-ins, and modifications.
• Maintain clear communication with housekeeping, maintenance, and management.
• Document key guest interactions and shift details in the Front Desk log.
• Respond to calls, emails, and internal messages using approved channels.
• Adhere to hotel policies, brand standards, and safety procedures.
• Keep front desk area clean, organized, and professional.
• Uphold confidentiality of guest and company information.
• Work schedule includes nights, weekends, and holidays.
• Contribute to team culture and company standards on shift.
• Maintain uniform and appearance standards per policy.

Skills

Customer service

Communication

Organization

Multitasking

Professionalism

Education

High school diploma

Hospitality coursework

Tools

PMS systems

Job description

Staybridge Suites Anaheim is seeking Front Desk Agents to deliver a memorable guest experience from check-in to check-out. You will manage reservations, promote hotel amenities, and uphold brand standards while maintaining a warm, professional front desk presence.

This role requires flexible availability including nights, weekends, and holidays. Hotel experience is preferred, with strong communication, organization, and PMS proficiency to ensure guest satisfaction.