Front Desk Agent - Full Time

EVEREST HOTEL GROUP LLC; Santa Ana (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Job summary

Embassy Suites by Hilton Santa Ana Orange County Airport is seeking a Front Desk Agent to warmly greet guests, handle check‑in/out, and maintain brand standards with friendly, accurate service throughout the stay.

Responsibilities include assisting guests with reservations, answering inquiries, processing charges, coordinating with Housekeeping and other departments, and ensuring privacy and safety. Training provided; weekend work required.

Qualifications

• Hotel or customer service experience preferred.
• Learn the property management system and other computer applications.
• Record guest information accurately and assist guests and team members.
• Friendly, professional manner with attention to detail and a team attitude.
• Weekend/holiday/varied shifts required.

Responsibilities

• Greet and register guests, assign rooms, issue keys, and check guests out.
• Answer phone and in-person inquiries about reservations and services.
• Make/change reservations and resolve guest concerns or refer to a manager.
• Post charges, handle cash/cards, balance a personal cash drawer.
• Communicate room status and guest requests to Housekeeping/Engineering.
• Protect guest privacy and safety, including key control and lost and found.
• Keep the front desk and lobby clean, organized, and stocked.
• Assist coworkers and perform other duties as assigned.

Skills

Customer service

Cash handling

Team attitude

Communication skills

Flexibility

Tools

Property Management System (PMS)

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Position Summary

The Front Desk Agent welcomes guests, completes check in and check out, and provides friendly, accurate service throughout the guest stay, representing the hotel to brand standards.

Essential Duties

• Greet and register guests warmly, assign rooms, issue keys, and check guests out.
• Answer phone and in person inquiries about reservations, rates, hotel services, and the local area.
• Make and change reservations, and resolve guest concerns promptly or refer them to a manager.
• Post charges and payments accurately, handle cash and credit cards following hotel procedures, and balance a personal cash drawer.
• Communicate room status and guest requests to Housekeeping, Engineering, and other departments.
• Protect guest privacy and safety, including key control, lost and found, and emergency procedures.
• Keep the front desk and lobby clean, organized, and stocked.
• Assist coworkers and perform other duties as assigned.

Qualifications

• Hotel or customer service experience preferred. Training provided.
• Ability to learn the hotel property management system and other computer applications.
• Ability to handle cash accurately and follow cash handling procedures.
• Ability to read, write, and communicate well enough to record guest information accurately and assist guests and team members.
• Friendly, professional manner, with attention to detail and a team attitude.
• Flexibility to work weekends, holidays, and varied shifts, as hotels operate every day.

Physical Demands

Must be able, with or without reasonable accommodation, to stand and walk for extended periods, work at a computer workstation, and lift, push, or pull up to 25 pounds, such as luggage.

Pay and Benefits

Pay: $18.50 to $19.00 per hour.

Benefits: medical, dental, vision, 401(k), paid time off, and hotel room discounts.

Equal Opportunity Statement

Embassy Suites by Hilton Santa Ana Orange County Airport is an equal opportunity employer, including protected veterans and individuals with disabilities. Reasonable accommodation is available to enable individuals with disabilities to perform the essential functions of the job.