Guest Services Specialist: Front Desk

Sage Hospitality Group; Irvine (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Hilton Hotel discounts world wide

Medical, vision, and dental insurance

401(k) (full time employees only)

Lunch daily

Job summary

Embassy Suites Irvine, part of the Sage Hospitality portfolio, seeks a friendly Front Desk Associate to greet guests, check them in/out, and answer inquiries with accuracy and warmth.

You will handle cash, verify payments, and coordinate with housekeeping to ensure rooms meet guest expectations. Strong English skills and a positive attitude are essential for a seamless guest experience.

Qualifications

• High school diploma or equivalent required.
• Prior customer-facing experience is not required, but helpful.
• Fluent in English; strong math and cash-handling skills.

Responsibilities

• Check-in/check-out using manual and computerized methods.
• Provide accurate information and assist with guest inquiries.
• Handle cash transactions and balance receipts.

Skills

Cash handling

Customer service

English proficiency

Multitasking

Tact & empathy

Education

High School diploma or equivalent

Tools

POS systems

Computerized cash registers

Job description

Embassy Suites Irvine, part of the Sage Hospitality portfolio, seeks a friendly Front Desk Associate to greet guests, check them in/out, and answer inquiries with accuracy and warmth.

You will handle cash, verify payments, and coordinate with housekeeping to ensure rooms meet guest expectations. Strong English skills and a positive attitude are essential for a seamless guest experience.