Guest Experience Specialist - Front Desk (Part-Time)

Hei Hotels Inc.; Rockville (MD); Hybrid; USD 25,000 - 28,000; Part time

Job summary

EVEN Rockville, a HEI Hotels and Resorts property, is hiring a Front Desk Agent for a part-time on-site role in Rockville, MD. You will welcome guests, check them in and out, and assist with inquiries while staying calm during busy periods.

The position requires accurate data entry, cash handling, and strong customer service skills to ensure a smooth guest experience. You will promote hotel programs, manage credit card authorizations, and resolve issues with professionalism.

Qualifications

• Hotel or hospitality experience preferred.
• Ability to input and retrieve information on computer systems accurately.
• Excellent verbal and written communication, with patience and diplomacy.

Responsibilities

• Greet guests warmly and manage the check-in/check-out process efficiently.
• Input guest information, confirm room rates, and issue keys and folders as needed.
• Handle payments, authorize charges, and balance cash as required.
• Answer calls promptly and relay messages to guests and staff.
• Resolve guest concerns and document issues for follow-up.

Skills

Customer service

Communication

Calm under pressure

Tools

Calculator

Job description

EVEN Rockville, a HEI Hotels and Resorts property, is hiring a Front Desk Agent for a part-time on-site role in Rockville, MD. You will welcome guests, check them in and out, and assist with inquiries while staying calm during busy periods.

The position requires accurate data entry, cash handling, and strong customer service skills to ensure a smooth guest experience. You will promote hotel programs, manage credit card authorizations, and resolve issues with professionalism.