Front Desk Agent - Flexible Schedule & Guest Excellence

Devshiv LLC; Hagerstown (MD); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Employee discounts

Paid time off

Job summary

Devshiv LLC is seeking a friendly Front Desk Agent to welcome hotel guests and support smooth check-in/check-out in Maryland. You will issue room keys, process payments, and coordinate with housekeeping to ensure room availability while delivering exceptional service.

Strong English communication, a positive attitude, and computer literacy are essential. The role includes handling reservations, answering questions in person, by phone, or email, and maintaining guest satisfaction throughout the

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Proficient in English; knowledge of other languages is a plus.
• Computer literacy.
• Able to resolve issues with a customer-focused orientation.
• Able to lift 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify their needs through friendly conversation and open-ended questions.
• Describe the features and amenities of guest rooms.
• Ensure compliance with health and quality standards.
• Coordinate with housekeeping to manage room availability and guest requests.

Skills

Friendly personality

Hospitality standards

English proficiency

Computer literacy

Customer-focused orientation

Lifting capability 30 lbs

Tools

Point of sale (POS) systems

Job description

Devshiv LLC is seeking a friendly Front Desk Agent to welcome hotel guests and support smooth check-in/check-out in Maryland. You will issue room keys, process payments, and coordinate with housekeeping to ensure room availability while delivering exceptional service.

Strong English communication, a positive attitude, and computer literacy are essential. The role includes handling reservations, answering questions in person, by phone, or email, and maintaining guest satisfaction throughout the