Front Desk Guest Experience Specialist

ROCKVILLE PADONIA ENTERPRISES LLC; Cockeysville (MD); On-site; USD 19,000 - 30,000; Full time

Job summary

ROCKVILLE PADONIA ENTERPRISES LLC seeks a professional Front Desk Associate to welcome guests, check in/out, and handle payments in a fast-paced hotel setting. You will coordinate with other departments to deliver guest services and maintain brand standards.

The ideal candidate has front desk or customer service experience, strong communication skills, and the ability to multi-task. Bilingual abilities are a plus for certain markets.

Qualifications

• Front desk experience or similar customer service background preferred; 2+ years acceptable.
• TIPS or similar alcohol server training certification required where applicable.
• Must be able to multi-task and maintain professional demeanor in a fast-paced environment.
• Strong communication skills, both written and oral, with guest focus.
• Bilingual abilities (Spanish and English) are a plus depending on location.

Responsibilities

• Greet guests warmly and provide courteous, efficient service.
• Register/check-in guests and process payments following Brand standards.
• Post transactions to guest and master accounts; monitor balances.
• Assist with guest requests, reservations, and cancellations promptly.
• Coordinate guest services with other hotel departments and vendors.
• Prepare guest amenities and ensure timely delivery.
• Upsell room options and services to maximize occupancy and revenue.
• Operate PBX and franchise terminal, handling calls and requests.
• Maintain security, brand standards, and cash-handling procedures.
• Support other departments during peak periods and contribute to a safe work environment.

Skills

Multi-tasking

Communication

Bilingual (Spanish/English)

Shift flexibility

Customer service

Teamwork

Education

High School diploma

TIPS certification

Tools

PMS (Property Management System)

Job description

ROCKVILLE PADONIA ENTERPRISES LLC seeks a professional Front Desk Associate to welcome guests, check in/out, and handle payments in a fast-paced hotel setting. You will coordinate with other departments to deliver guest services and maintain brand standards.

The ideal candidate has front desk or customer service experience, strong communication skills, and the ability to multi-task. Bilingual abilities are a plus for certain markets.